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Frequently Asked Questions

What kind of warranty comes with an IcyBreeze?

The IcyBreeze rechargeable battery comes with a 90 day warranty. If you are experiencing problems with your battery during this time, we will replace the battery.

All other IcyBreeze products come with a 1 year manufacturers warranty against defects. If there is a problem with your product, we will send replacement parts, repair, or replace your product at our discretion.

What if I don’t like the IcyBreeze?

All IcyBreeze products come with a 30 day satisfaction guarantee. If a person decides that our product is not right for them within that time frame, simply let us know and we will provide RMA number for return. All returns must meet our return policy of being in like new, resell-able condition in the original packaging. If they are not, they may be subject to a restocking fee of up to 25% or a refusal of the return. If you have any questions concerning this, please contact us as sales@icybreeze.com. When we receive the product, we will issue a refund less the cost of the original shipping charge and any restocking fees if applicable.

Is the IcyBreeze safe to use indoors?

Absolutely! No chemicals are used in the cooling process and the electric motor puts off no exhaust.

Does the IcyBreeze need a drip tray like a window AC unit?

No. The heat exchanger is located in the lid, so any condensation falls right back into the cooler. Water that is run through the heat exchanger is returned down to the cooler.

How long does the battery last?

With a full charge, the 10AH battery will last approximately 6 hours on low, 4 hours on medium, and 2.5 hours on high. The 6AH battery will last approximately 4 hours on low, 2.5 hours on medium, and 1.5 hours on high.

How long does ice last on a hot day?

Ice will last approximately as long as a battery charge on hot day using normal bag ice. Larger chunks of ice like frozen water bottles or freezer packs are excellent ways to extend your ice life; however, in order to effectively transfer heat, freezer packs need to be submerged in water.

How is the IcyBreeze different from a swamp cooler?

The main advantage an IcyBreeze offers is that the air is being cooled with a heat exchanger, meaning that cold air coming out of the hose is dry. So while swamp coolers are similar in concept, they are constantly adding humidity to the air by pulling the air through a wet surface. The IcyBreeze is actually lowering the humidity in the air because the dry air is lowering the ratio of water vapor in the air.

After using the IcyBreeze all day, water splashes out from below the lid. Why?

In order to pull air through the heat exchanger, air is first pulled into the cooler through three ports. If the water level is too high, water can splash out of these ports while transporting. We recommend letting out some or all of the water before moving if this is an issue.

Can the IcyBreeze replace the air conditioner in my car or house?

No. While the IcyBreeze is perfect for breaking the heat for the person it is aimed at or a small, insulated area, it will struggle to cool a large open space or a space with lots of direct sunlight.

How loud is the IcyBreeze?

On high, the IcyBreeze runs at approximately 60 decibels. For comparison, a typical conversation is also about 60 decibels.

Can dry ice be used in the IcyBreeze?

No. Mixing dry ice and water will cause the IcyBreeze to blow out carbon dioxide and damage the pump.

Will the power supplies charge the battery?

No. Only the charger can charge the battery. The power supplies will run the unit as long as it is plugged in to a power source. If a power supply if plugged in, the battery will not be drained.