- Shipping & Returns
Shipping & Returns
At IcyBreeze, we ship orders during normal business hours. Typically orders received before 1:00 pm (Central Time) Monday thru Friday will be shipped the same day. Orders received after 1:00 pm (Central Time) will ship the following business day. We do not ship on Saturday or Sunday. Orders placed on Memorial Day, 4th of July, Labor Day, Thanksgiving (and the day after), Christmas (and the day after) and New Years day will be processed on the next business day. If expedited shipping is necessary, please call us at 325-933-6518.
IcyBreeze ships across the globe. For international shipping, please contact us directly for a quote. Please understand that you will be responsible for any applicable import tax. If you have shipping questions, please contact us before you place an order at firstname.lastname@example.org.
We’ll do our best to help you.
The IcyBreeze 30-day Satisfaction Guarantee - Your Icybreeze unit and/or accessories may be returned for credit or refund within 30 days from date of purchase, less shipping costs. Units being returned must be in resell-able condition. Damaged units are not eligible for return or refund. IcyBreeze reserves the right to review each return request based on its sole discretion. This offer is only good in the US and Canada.
Step One: Call IcyBreeze
To process a return Call us at 325-933-6518 during office hours between 8 am to 5 pm CST to first obtain a return authorization. We will help you with steps needed to properly return a unit.
Step Two: Ship the unit back to IcyBreeze
The unit being returned should be packed in an appropriately prepared box or in our original manufacturer’s box, complete with the owner’s manual and all components (if applicable). A copy of the original order showing purchase and the return authorization with reason for return must accompany the article. Please do not mail purchase information in letter form under separate cover. Shipping should be prepaid. We can’t accept COD shipments at our facility. We won’t refund shipping costs unless it is a manufacturers defect.All returns must be shipped to:
IcyBreeze, LLCAttn: Returns Department
218 West 3rd StreetSweetwater, Texas 79556
Step Three: Processing the credit
When we receive the unit back at our warehouse, we will inspect the contents on the package. Returns not in like new condition are subject to a restocking fee of up to 25%. The original credit card used to make the purchase will be credited the purchase price plus any tax charged.