IcyBreeze products and accessories are guaranteed against manufacturing defects for 1 year from the original date of purchase, excluding the battery which has a 90 day warranty. IcyBreeze’s sole obligation in the event of such defects during this period is to repair or replace the defective item with a comparable item at IcyBreeze’s sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss may be caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. IcyBreeze assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall IcyBreeze be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts or accessories. This limited warranty covers all defects encountered in normal use of the products, and does not apply in the case of loss of or damage to the product due to abuse, mishandling, improper installation by you, improper packaging by you, alteration, accident, failure to follow operating, maintenance or environmental instructions prescribed in IcyBreeze’s user manual, use of parts or supplies that cause damage to the product, or services performed by someone other than IcyBreeze or an IcyBreeze authorized service provider for the product. Returns or replacements of products and/or accessories may be subject to shipping, handling, replacement and/or restocking fees.
The IcyBreeze 30-day Satisfaction Guarantee - Your Icybreeze unit and/or accessories may be returned for credit or refund within 30 days from date of purchase, less shipping costs. Units being returned must be in resell-able condition. Damaged units are not eligible for return or refund. IcyBreeze reserves the right to review each return request based on its sole discretion.
Step One: Call IcyBreeze
To process a return Call us at 325-933-6518 during office hours between 8 am to 5 pm CST to first obtain a return authorization. We will help you with steps needed to properly return a unit.
Step Two: Ship the unit back to IcyBreeze
The unit being returned should be packed in an appropriately prepared box or in our original manufacturer’s box, complete with the owner’s manual and all components (if applicable). A copy of the original order showing purchase and the return authorization with reason for return must accompany the article. Please do not mail purchase information in letter form under separate cover. Shipping should be prepaid. We can’t accept COD shipments at our facility. We won’t refund shipping costs unless it is a manufacturers defect.
All returns must be shipped to:
IcyBreeze, LLC Attn: Returns Department
218 W. 3rd St. Sweetwater, Texas 79556
Step Three: Processing the credit
The original credit card used to make the purchase will be credited the purchase price plus any tax charged.