FREQUENTLY ASKED QUESTIONS
The IcyBreeze Platinum and IcyBreeze V2 Pro models come with our Rock Solid Lifetime Warranty. The Original IcyBreeze and the IcyBreeze V2 come with a one year warranty, as described in the owner’s manual.
Start a Warranty ClaimNo. Our batteries were designed specifically use with the IcyBreeze. The IcyBreeze system is a 12v system to remain compatible with cars, boats, side by sides, ATVs, planes, etc. Using a different voltage battery will damage both your IcyBreeze and your battery pack.
Yes, you need to charge the batteries before storage. Storing drained batteries can cause damage to the internal cells. This can cause the batteries to go bad prematurely.
We process return requests up to 30 days after delivery of your IcyBreeze.
Start a ReturnAbsolutely! No chemicals are used in the cooling process and the electric motor puts off no exhaust.
No. The heat exchanger is located in the lid, so any condensation falls right back into the cooler. Water that is run through the heat exchanger is returned down to the cooler.
With a full charge, the 6AH battery will last approximately 4 hours on low, 2.5 hours on medium, and 1.5 hours on high. The 10AH battery will last approximately 6.5 hours on low, 4 hours on medium, and 2.5 hours on high.
Three 10 pound bags of ice will last approximately 2-3 hours depending on the quality of the ice and outside temperature. If you need longer run times simply throw in another bag and off you go. You can also use larger blocks of ice like frozen water bottles/milk jugs, or our IcyBlocks that are designed to offer extended run times. Keep in mind when using ice packs or frozen blocks of ice that it is important to have them submerged in water. If the water doesn’t come into contact with the ice it will not cool the water running through the heat exchanger.
The main advantage an IcyBreeze offers is that the air is being cooled with a heat exchanger, meaning that cold air coming out of the hose is dry. So while swamp coolers are similar in concept, they are constantly adding humidity to the air by pulling the air through a wet surface. The IcyBreeze is actually lowering the humidity in the air because the dry air is lowering the ratio of water vapor in the air.
In order to pull air through the heat exchanger, air is first pulled into the cooler through three ports. If the water level is too high, water can splash out of these ports while transporting. We recommend letting out some or all of the water before moving if this is an issue.
No. While the IcyBreeze is perfect for breaking the heat for the person it is aimed at or a small, insulated area, it will struggle to cool a large open space or a space with lots of direct sunlight.
On high, the IcyBreeze runs at approximately 60 decibels. For comparison, a typical conversation is also about 60 decibels.
No. Mixing dry ice and water will cause the IcyBreeze to blow out carbon dioxide and damage the pump.
No. Only the charger can charge the battery. The power supplies will run the unit as long as it is plugged in to a power source. If a power supply if plugged in, the battery will not be drained.
