At IcyBreeze, we ship orders during normal business hours. Typically orders will ship within two business days of receiving the order. We do not ship on Saturday or Sunday. Orders placed on Memorial Day, 4th of July, Labor Day, Thanksgiving (and the day after), Christmas (and the day after) and New Years day will be processed on the next business day. If expedited shipping is necessary, please call us at 325-933-6518.
IcyBreeze ships across the globe. For international shipping, please contact us directly for a quote. Please understand that you will be responsible for any applicable import tax. If you have shipping questions, please contact us before you place an order at [email protected]
We’ll do our best to help you.
Your IcyBreeze unit and/or accessories may be returned for credit or refund within 30 days from date of delivery, less shipping costs. Units not in new condition are subject to a $25 restocking fee. In order to be eligible for a return, units must have the original packaging. Damaged units are not eligible for return or refund. IcyBreeze reserves the right to review each return request based on its sole discretion. This offer is only good in the US.
Step One: Call IcyBreeze
To process a return Call us at 325-933-6518 during office hours between 8 am to 5 pm CST to first obtain a return authorization. We will help you with steps needed to properly return a unit.
Step Two: Ship the unit back to IcyBreeze
The unit being returned should be packed in our original manufacturer’s box, complete with the owner’s manual and all components (if applicable). A copy of the original order showing purchase and the return authorization with reason for return must accompany the article. Please do not mail purchase information in letter form under separate cover. Shipping should be prepaid. We can’t accept COD shipments at our facility.All returns must be shipped to: IcyBreeze Cooling, LLCAttn: Returns Department 218 West 3rd StreetSweetwater, Texas 79556
Step Three: Processing the credit
When we receive the unit back at our warehouse, we will inspect the contents on the package. Returns that have been used are subject to a restocking fee of $25 or rejection if damaged. The original credit card used to make the purchase will be credited the purchase less the original shipping cost and any applicable fees.